Terms of service

Last updated: May 2026

Overview

This website is operated by Visual Lab. Throughout the site, the terms “we”, “us”, and “our” refer to Visual Lab.

By visiting our website, purchasing products, requesting services, or interacting with our content, you agree to be bound by the following Terms of Service.

These Terms apply to all users of the website, including customers, visitors, vendors, and anyone accessing the site.

If you do not agree to these Terms, please do not use this website.

Services and Products

Visual Lab offers:

  • Interior design services

  • 3D visualizations

  • Technical planning and documentation

  • Custom-made interior solutions

  • Made-to-order 3D printed products

All products and services are subject to availability and may be modified or discontinued at any time.

Custom and Made-to-Order Products

Many products sold by Visual Lab are produced individually for each customer.

Due to the nature of custom manufacturing and 3D printing:

  • slight layer lines may be visible

  • minimal surface variations may occur

  • small color differences between production batches are possible

These characteristics are considered normal and are not treated as defects.

Production times may vary depending on order volume, material availability, holidays, or project complexity.

Estimated production times:

  • 1 product: approximately 1 business day

  • 2–4 products: approximately 2 business days

These timeframes are estimates only and are not guaranteed.

Interior Design and Visualization Services

All renderings, visualizations, concepts, and design materials provided by Visual Lab are conceptual representations.

Final real-world results may vary slightly due to:

  • construction conditions

  • material differences

  • lighting conditions

  • contractor execution

  • site-specific limitations

Customers are responsible for verifying all dimensions, measurements, and technical details on-site before construction or installation.

Visual Lab is not responsible for damages, losses, or costs resulting from incorrect implementation by third parties.

Orders and Payments

By placing an order, the customer confirms that:

  • all provided information is accurate

  • shipping information is correct

  • payment information is valid

We reserve the right to refuse, cancel, or limit any order at our discretion.

Prices may change at any time without prior notice.

Customers are responsible for any applicable customs duties, import taxes, or local fees required by their country.

Shipping

Shipping times are estimates only and may vary depending on destination country, customs processing, shipping carriers, holidays, or other factors outside our control.

Visual Lab is not responsible for delays caused by:

  • customs processing

  • shipping carriers

  • weather conditions

  • force majeure events

  • incorrect customer information

Customers are responsible for providing accurate shipping details and contact information.

Returns and Exchanges

Returns and exchanges are governed by our Return & Refund Policy.

By placing an order, customers agree to the conditions described in that policy.

Intellectual Property

All content on this website, including but not limited to:

  • images

  • renderings

  • product designs

  • texts

  • graphics

  • logos

  • branding

  • technical drawings

is the property of Visual Lab unless otherwise stated.

Content may not be copied, reproduced, distributed, or used commercially without written permission.

Website Use

Users agree not to:

  • use the website for unlawful purposes

  • attempt to interfere with website functionality

  • copy or misuse content

  • submit false or misleading information

We reserve the right to restrict or terminate access to the website at any time.

Limitation of Liability

Visual Lab shall not be held liable for:

  • indirect or consequential damages

  • delays outside our control

  • installation errors by third parties

  • customer misuse of products

  • losses related to customs or shipping issues

All products and services are provided “as is” and “as available”.

External Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of external websites.

Privacy

Customer information is handled according to our Privacy Policy.

By using this website, you agree to the collection and use of information as described in that policy.

Changes to These Terms

Visual Lab reserves the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon publication on the website.

Contact Information

For questions regarding these Terms of Service, please contact:

Visual Lab
Email: gdcraft@ukr.net

Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable in Ukraine, without regard to conflict of law principles.