Shipping policy
Last updated: May 2026
Overview
At Visual Lab, all products are carefully produced and prepared for shipment from Ukraine.
Because many of our products are made to order, processing and production times may vary depending on the complexity of the order and current workload.
By placing an order through our website, customers agree to the conditions described in this Shipping Policy.
Production Times
All products are manufactured individually after an order is placed.
Estimated production times:
- 1 product: approximately 1 business day
- 2–4 products: approximately 2 business days
Production times may vary depending on:
- current order volume
- product complexity
- material availability
- holidays
- technical maintenance
- force majeure events
Production estimates are not guaranteed shipping dates.
Shipping Times
International shipping times vary depending on the destination country, customs processing, shipping carrier performance, holidays, and local delivery conditions.
Estimated shipping times provided during checkout are approximate and may change.
Visual Lab is not responsible for shipping delays caused by:
- customs inspections
- shipping carriers
- weather conditions
- local delivery issues
- strikes or transportation disruptions
- force majeure events
International Shipping
We ship internationally to selected countries.
Customers are responsible for ensuring that imported products comply with local laws, regulations, and import requirements in their country.
Some countries may apply:
- import duties
- VAT
- customs fees
- handling charges
These charges are determined by local authorities and are the responsibility of the customer.
Visual Lab has no control over customs processing times or additional import costs.
Shipping Address Responsibility
Customers are responsible for providing:
- accurate shipping information
- correct phone numbers
- complete recipient details
If incorrect or incomplete information is provided, shipping delays, failed deliveries, or additional shipping costs may occur.
Visual Lab is not responsible for orders lost or delayed due to incorrect customer information.
Tracking Information
Tracking information will be provided when available.
Please note that tracking updates may occasionally be delayed depending on the shipping carrier or customs processing.
Lost or Delayed Packages
If a package appears significantly delayed, customers should first contact the shipping carrier using the provided tracking information.
If additional assistance is needed, customers may contact us at:
gdcraft@ukr.net
While we will do our best to assist, Visual Lab cannot guarantee shipping carrier performance or customs processing times.
Damaged Shipments
Customers should inspect packages immediately upon delivery.
If visible shipping damage is present:
- take clear photos of the package before opening
- document all visible damage
- contact the shipping carrier when required
- contact us within 7 days of delivery
Damage claims may require:
- photos of the packaging
- photos of the product
- proof of delivery
Shipping damage handling is reviewed individually depending on the situation.
Failed Delivery and Returned Packages
If a package is returned due to:
- incorrect address information
- failure to collect the package
- repeated failed delivery attempts
- refusal to pay customs charges or import taxes
customers may be responsible for:
- return shipping fees
- reshipping costs
- additional customs or handling charges
Contact Information
For shipping-related questions, please contact:
Visual Lab
Email: gdcraft@ukr.net
Policy Updates
Visual Lab reserves the right to update or modify this Shipping Policy at any time without prior notice.
Changes become effective immediately after publication on the website.